Tag Archives: user-adoption

I totally agree with Ross Mayfield and Michael Idinopulos; to get people using social software you should embed social software (Human Software as we like to call it at e-office) in their day-to-day work. Every project we do with enterprise social software is about finding ways to replace the existing process this software or use it in such a way that people can do their work more easily. For example replace the external project site with wiki’s and blogs and co-author a tender in a wiki instead of e-mailing the document in progress to the 5 authors.

The suites we typically use consist mostly of the following parts; profiles, blogs, wiki’s, filesharing, social bookmarking, communities, activities (which is Lotus Connections specific). What we found out during projects is that people are a bit overwhelmed by all these possibilities, so we would like to start with a small subset of functionality: profiles, blogs and filesharing for example.

Project evaluations have also taught us that people see the most value in collaboration and embedding enterprise social software in their day-to-day work. This  involves other functionality (wiki’s for example) than organizations like to start with. Hence the enterprise social software adoption split.

So what are your experiences?